Effective May 11, 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Helwig Carbon Products, Inc. at www.helwigcarbon.com (the “Site”) or use the Helwig Carbon Products, Inc. BPK-Probe Datalink mobile app (developed by Sabhya Technologies).
Helwig Carbon Products, Inc. does not sell personal information to third parties.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information necessary to process transactions, email address, and phone number. We refer to this information as “Order Information.” No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We may share Personal Information with trusted third-party service providers who assist us in operating our website, processing transactions, analyzing website usage, supporting our mobile application, or conducting our business operations.
For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here:
https://automattic.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:
- https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:
- https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CHILDREN’S PRIVACY
The Site and mobile application are not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13, we will take steps to delete such information.
BPK-PROBE DATALINK MOBILE APPLICATION INFORMATION
When you use the Helwig Carbon Products, Inc. BPK-Probe Datalink mobile application, the application may collect certain device and usage information necessary for app functionality, diagnostics, security, and performance monitoring.
PRIVACY RIGHTS
Depending on your location and applicable laws, you may have certain rights regarding the Personal Information we collect and maintain about you. To inquire about or exercise any applicable privacy rights, please contact us using the information provided below.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
8900 W Tower Ave, Milwaukee, WI, 53224, United States