Support & Training
Support & Training Resources
Helwig Carbon’s world-class experts provide application support, troubleshooting, and team training to support electric motor and generator reliability. We work with your team to increase equipment uptime and reduce maintenance costs using proven best practices developed through extensive research and decades of field experience.
On-Site Support Options
Application Support & Troubleshooting
Helwig Carbon has a vast network of experts that can assist in diagnosing issues with electrical contacts. Our team of local representatives have unsurpassed experience and knowledge in the sliding electrical contact industry.
Site Survey
We are also available to do site surveys. A site survey allows us to document all the motors in a facility and match them with Helwig’s recommended part number. This makes brush identification and purchasing much easier.
AC Motor Testing for Damaging Currents from VFDs & PWMs
Helwig’s Local Field Service & Sales Reps can come to your site to test electric motors for bearing damaging discharge that can cause arcing, fluting, burnt grease, and eventual bearing failure.
Training Solutions
Carbon Brush 101
Carbon Brush 101
Carbon Brush 101- Learn the basics of DC motor brushes
- Understand best practices for maintaining brushes, holders, and springs
- Learn how to read the brush and contact surface to identify problems and solutions
Shaft Grounding
Shaft Grounding
- Understand the causes and signs of bearing damage caused by VFD electrical discharges
- Learn how to measure shaft voltage before it causes problems
- Understand how to mitigate damaging discharge using shaft grounding
Custom Solutions
Custom Solutions
We can work with you to create a custom training to fit your team’s needs. Our team of local experts and internal engineers can be available to present and educate at any level of complexity necessary.
Online Training Courses
Helwig Carbon Products has partnered with Cortela Carbon to provide DC Motor and Slip Ring Motor Maintenance training, specifically focused on the carbon brush chamber and circuit. Cortela.Training provides the knowledge needed to properly maintain, diagnose problems, and create solutions for brushed electric motors.
Enter promocode “HELWIGCARBON” to receive $100 off the enrollment of any training module.
Available Courses Include:
- Slip Ring Motor Maintenance
- Slip Ring Motors Problems and Solutions
- DC Motor Maintenance
- DC Motors Problems and Solutions
With experienced staff retiring and taking with them knowledge on DC and slip ring motors, now is the perfect time to get your staff trained on the nuances of brushed motors.
Visit Cortela.Training or contact your local sales representative to learn more. Enter promocode “HELWIGCARBON” to receive $100 off the enrollment of any training module.